Our performance
Reliability you can hold us to
We publish schedules we intend to keep, and we’re candid when things change. Here’s how we think about — and measure — being on time.
On-time performance isn’t a slogan for us — it’s the single thing most Nigerian travellers ask us to get right. We track it continuously and design our operation around protecting your schedule.
How we protect your time
Honest scheduling
We plan realistic block times and turnarounds rather than optimistic ones we can’t keep.
Proactive updates
If a flight shifts, we tell you early — by SMS, email and at the airport — never silently.
Recovery that cares
When disruption is unavoidable, we re-accommodate and support affected passengers first.
When things don’t go to plan
Weather, airspace, air-traffic flow and factors outside our control can affect any airline. When they affect us, our priority order is simple: keep you safe, keep you informed, and get you moving again as quickly as we responsibly can.
If a delay or cancellation disrupts your trip, our team will talk you through your options — including rebooking and, where applicable, refunds — under our conditions of carriage.