Refunds

Request a refund

How refunds work at Umza Air, when you’re entitled to one, and the fastest way to ask for it.

Last updated July 2026

If your plans change, or we change your flight, here’s exactly how refunds work — what’s refundable, how long it takes, and how to start the request with the details we need.

How to request a refund

1
Have your booking ready
Find your booking reference (PNR), your ticket number and the names on the booking.
2
Fill in the form below
Complete the refund form on this page and attach a photo of the passenger’s ID. We email it to our refunds team and send you a copy with your reference number.
3
We assess and process
We confirm what’s refundable under your fare and process approved refunds to your original payment method.

Refund form

Fill this in once and we’ll take it from there — no downloads, no printing. You’ll get a reference number straight away, and a copy of your completed form by email. Stuck on any part of it? Call +234 704 700 0673 or message WhatsApp +234 704 700 0632 and our team will complete it with you.

Step 1 of 4

Passenger information

Please endeavour to fill the corresponding information with the one used on the ticket.

First Name

Last Name

Phone Number

Email Address

We send your reference number and all updates here.

Address (optional)

Voluntary or Involuntary Refund

Voluntary — you chose to cancel. Involuntary — we cancelled or significantly changed your flight.

Reason for Refund

Step 2 of 4

Refund details

Name(s) on the PNR

Booking Reference (PNR)

Date of Flight

Ticket Nos to be Refunded (optional)

Route to be Refunded (optional)

Name to be Refunded

Whose ticket is being refunded — one of the names on the PNR.

Step 3 of 4

Account details

Used when a refund cannot be reversed to your original payment method.

Account Name

Must match the name on the bank account exactly.

Account number

Bank Name

Step 4 of 4

Supporting documents

Attach a photo or scan of the passenger’s ID — driver’s licence, national ID card, NIN slip or international passport. Claiming for someone else? Add their letter of authorisation and your own ID too.

Drag files here, or browsePDF, JPG, PNG or HEIC · up to 6 files · 6.0MB each

I confirm the information above is true and correct, that I am the passenger or am authorised to act on their behalf, and that the bank account given belongs to the person named.

Encrypted in transit. We never ask for card details.

What’s refundable

Situation	Refund	Notes
We cancel or significantly delay your flight	Full refund or free rebooking	Your choice, under our conditions of carriage
You cancel a flexible fare	Refundable, per fare rules	Check your fare conditions at booking
You cancel a saver / promo fare	Usually non-refundable	Taxes and charges may still be refundable
No-show	Non-refundable	Contact us as early as possible if plans change

Refund timing depends on your bank or card provider once we’ve approved and released the refund.

Refunds go to the original payment method

For your security, approved refunds are returned to the card or account used to pay. We can’t redirect a refund elsewhere.

Still need a hand?

Our Nigeria-based team is on call and on WhatsApp seven days a week — real people, in your language.

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