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Feedback

Tell us how we did

Compliments, complaints and ideas — every message reaches a real person, and the hard ones help us most.

We can only get better if you tell us the truth about your journey. Whether something went brilliantly or fell short, we want to hear it — and we respond.

What’s on your mind?

A compliment

A crew member or team who went the extra mile? Tell us — we make sure it’s heard.

A complaint

Something went wrong? Share the details and your PNR and we’ll put it right.

An idea

A route, a time, a small thing that would help — your suggestions shape where we fly next.

How to reach us

  1. 1

    Send us the details

    Email info@umzaair.com or message WhatsApp +234 704 700 0632. Include your booking reference and flight date if it’s about a specific trip.

  2. 2

    We acknowledge you

    You’ll get a response confirming we’ve received it and who’s looking into it.

  3. 3

    We follow through

    For complaints, we investigate and come back with a clear answer — not a form letter.

We read everything

Prefer to talk? Call +234 704 700 0673 — Monday–Sunday, 7:00am–5:00pm WAT.