Travel information
Special assistance
Travelling with reduced mobility, a medical need, or young children? We’ll make it easier.
Last updated July 2026
Everyone deserves a calm, dignified journey. Tell us what you need when you book — or at least 48 hours before departure — and we’ll have the right support ready.
How we can help
Reduced mobility
Wheelchair assistance through the airport and help boarding and disembarking.
Medical needs
Support for approved medical equipment and conditions — share details in advance.
Infants & families
Priority help for those travelling with babies and young children.
Arranging assistance
- 1
Tell us when you book
Add your requirements to your booking, or call our team to note them on your reservation.
- 2
Give us 48 hours
Requesting at least 48 hours before departure lets us prepare properly at both airports.
- 3
Arrive a little earlier
Come to the airport in good time and identify yourself at check-in so we can begin your assistance.
Speak to us directly
For anything sensitive or complex, please call +234 704 700 0673 or message WhatsApp +234 704 700 0632 so we can get the details right.
Still need a hand?
Our Nigeria-based team is on call and on WhatsApp seven days a week — real people, in your language.